The World's First Consumer IoT Platform
Zemingo Copilot is a fully integrated consumer IoT platform focused on increasing customer satisfaction, retention and lifetime value. It is robust, scalable and quickly deployed which keeps you focused on what really matters in the world of connected devices – building strong relationships with your users that will deliver value and drive revenue
The World's First
Consumer IoT Platform
Zemingo Copilot is a fully integrated consumer IoT platform focused on increasing customer satisfaction, retention and lifetime value. It is robust, scalable and quickly deployed which keeps you focused on what really matters in the world of connected devices – building strong relationships with your users that will deliver value and drive revenue
Benefits
Improve Customer Satisfaction
Using data-science, Copilot can automatically identify and communicate with customers that are struggling with product setup and are likely to be attrited. The automated contextual communication generates higher satisfaction and strong brand loyalty.
Reduce
Operational Cost
Copilot tracks the use of your devices and can identify expensive resources that rarely used so you can make them obsolete and reduce your BOM when you design your next hardware revision.
Build Better Products
By analyzing the way your customers are interacting with their devices over time, Copilot identifies frequently and rarely used features, allowing you to build better devices and applications fitted better to your customers’ needs.
Generate More Revenue
Use Copilot Smart Logic to automatically reach out to customers who are likely to buy more consumables, accessories or subscription, with a personal offer tailored to each user according to their usage pattern
Benefits
Improve Customer Satisfaction
Identify customers who are struggling with the product’s setup or are likely to be attrited. Then, automatically interact with those customers using Copilot Engage module
Reduce
Operational Cost
Identify features which are rarely used to make them obsolete and reduce BOM. Optimize auto-support process to reduce support calls and emails
Build Better Products
Get insights about users demographics and products usage patterns to optimize the next version of your product or build the next product in line
Generate More Revenue
Use Copilot Smart Logic to automatically reach out to customers who are likely to buy more consumables, accessories or subscription, with a personal offer tailored to each user according to their usage pattern
Support
A data-driven ticketing system which uses integrated enriched data and smart tags in order to quickly respond to support case, reduce support calls duration and get insights about the major support case factors (hardware, firmware version, OS, smartphone, etc)
Operate
View and control all deployed devices, customer accounts and apps installed. Perform selective over the air firmware upgrades, reset a device remotely, perform force upgrades (firmware/app)
Operate
View and control all deployed devices, user accounts and apps installed. Perform selective over the air firmware upgrades, reset a device remotely, perform force upgrades (firmware/app)
Analyze
A customizable analytics dashboard, focused on actionable data and adapted to the relevant stage of the product. Automatic segmentation of customers enables better actions Arranged and presented by device/customer/app, it provides a broad and effective view of the customer base and usage
Engage
Engaging with your customers on a regular basis is a key to improving customer satisfaction, increasing retention and generating new revenue. Copilot’s automatic rules engine enables reaching out to the right people based on their behaviors to encourage them to post a positive rating, buy accessories, or order replenishment of consumables
Engage
Engaging with your customers on a regular basis is a key to improving customer satisfaction, increasing retention and generating new revenue. Copilot’s automatic rules engine enables reaching out to the right people based on their behaviors to encourage them to post a positive rating, buy accessories, or order replenishment of consumables
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